itmSUITE is pleased to announce the availability, both in traditional and in cloud mode, the module REP ® itmSUITE that makes possible the creation and distribution of reports in respect of all information managed by the suite.
The main features of the new module are:

• Report design (designer) drag&drop
• Seamless integration into itmSUITE ®, ability to define where and to whom to make the report available
• Ability to schedule and distribute reports as well as to request them on-demand
• Generation and distribution of reports in many formats including html, doc, xls, pdf
• Availability of pre-defined reports for different modules / Cartridge Process itmSUITE ® / ® itmCLOUD

The power of REP is immediately available to all users of itmSUITE ® or itmCLOUD ® with the purchase of the add-on module only. In other words, the power of an advanced reporting tool is now available with an affordable! Learn more about the new module REP...

You might wonder how itmCLOUD®can stand out from the crowd in a market like Incident Managment that is packed with competitors and tools. The answer lies in the product's configurability which means that Incidents can be assigned to the correct solution group, and its ability to monitor and react to KPIs. Both of these factors make it extremely efficient and a point of reference in its field.

Main features of itmCLOUD® useful in this area

• Availability of preconfigured process cartridges in line with relevant best practices (ITIL ®) and ISO/ IEC 20000 regulations
• Specific functions that are in line with best practice regarding Incident Management (eg. definition of priorities based on some specific information: impact and urgency, routing of the Incident to an automatic solution group based on categorization information, etc.)
• Real-time visualization of process targets with graphic visualization of status (eg. RAG - Red Amber Green) and escalations managed automatically for better responsiveness
• Automation of Incident Management on the basis of external input (eg. events) or due to an event occuring internally on the itmCLOUD® platform (eg. automatic opening or update or closure of an Incident)
• Reporting

Main benefits resulting from the adoption of itmCLOUD®

• Reduction in Incident Management automation times.
• Reduction in work and therefore costs caused by business or IT staff Incidents
• Faster detection and management of Incidents and consequently, a reduction in poor service
• Better alignment between the activities of IT staff who work on the management of Incidents with business priorities
• Ability to better identify and exploit all possible ways to improve services, for example through integration with other processes such as Problem Management
• Helps to conform to regulatory (eg. ISO/IEC 20000 certification) or legal requirements, or internal ones regarding Incident Management