ASM - Asset and Service Management
This complementary module requires the presence of the SM core module – Service Desk and Service Its activation makes the CMS (Configuration Management System) database module available and through this, the possibility to insert and modify assets (eg. hardware, software, equipment etc) The typology of the assets and the attributes (information) which can be managed are freely definable. The assets can be connected to the SM module ( Service Desk and Service Management) management information . In this way, for example, it is possible to connect a specific configuration element to an incident or a change or an endowment which is personal to a resource. The module offers the basic reporting function which can become unlimited by adding the REP module ( Reporting Management).
Management.
SM - Service Desk and Service Management
PM - Project and Portfolio Management
FM - Financial Management
OCE - Service Level Management
CMS - Configuration Management System
EEM - External Event Management
ASM - Asset and Service Management
REP - Asset and Service Management