itmSUITE® has a module (External Event Manager) that makes the integration with external monitoring systems easier and faster. This means that events intercepted from external systems can be quickly dealt with by itmSUITE® and automatically trigger actions within itmSUITE ® (ex. opening of an Incident, update of a Change, etc.)
Main features of itmSUITE® useful in this area
- Possibility to rapidly integrate an external monitoring system (through web services or by mail)
- Possibility to configure any kind of automatic 'codeless' action (eg. opening of an Incident) from within itmSUITE ® , based on external events
Main benefits deriving from the adoption of itmSUITE®
- Timely reaction to external events (eg. events where an Incident occurs)
- Overall cost reduction for managing events (actions are automatically dealt with, and triggered)
