itmSUITE® supports the visualization and comprehension of the end-to-end availability of services starting from that of their components. Monitoring of the availability of the latter is performed by tools that are not part of itmSUITE® but that can be easily integrated.
Main features of itmSUITE® useful in this area
- Configuration Management System (including Configuration Management Data Base, CMDB) that allows visual mapping of the structured relationships between service components;
- Support for the preparation of impact maps between the components that takes into account redundancies too;
- Integration, through simple configurations, with external tools that monitor service components;
- Graphical representation of the end-to-end state of the services with drill-down option on components;
- Console for visualization of messages of changes of status of components and services with RAG (Red, Amber, Green) alerts;
- Possibility to trigger processes in response to the reaching of predetermined statuses or conditions of events or services;
Main advantages deriving from the use of itmSUITE®
- Immediate detection of the availability of services as single components but, above all, as end-to-end too;
- Faster response times to issues related to the availability of single component and end-to-end services;
- Increased efficiency in response to issues on the availability of of single component and end-to-end services;
