itmSUITE ® supports the transition stage during the production of new services or changes being made to existing IT services. In particular, the processes of:
- Transition Planning & Support
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing
- Knowledge Management
Discover how by looking at the detailed profiles.
Main features of itmSUITE® useful in this area
- Management of the transition activities of the services at all levels of complexity (eg. through projects or changes);
- Provides support to the introduction of structured and optimized processes of change management exactly as requested;
- Configuration Management of both visual and end-to-end IT services;
- Asset management integrated with Configuration Management and all the other processes;
- Release & Deployment Management controlled and integrated with Change, Incident and Problem Management;
- Indexing of all data and information managed regardless of its format (eg. document, record) that makes searches easier;
- Powerful and flexible reporting engine.
Main benefits deriving from the use of itmSUITE®
- Increased accuracy in forecasting and managing costs, time schedules and risks associated with the stage of Service Transition;
- Higher results in successful implementation of changes;
- Re-use of the assets of Service Transition between projects and services;
- Improvement of the efficiency in carrying out the transition of the service from design to production;
- Contribution in reducing lead times of service transition;
- Increase in the confidence about the ability of the service to meet requirements, objectives and planned costs;
- Better control on service assets and configurations.
