The itmCLOUD ® supports the typical roles of IT Service Management practices (eg, Process Owner, Service Owner) and Portfolio, Programme and Project Management (eg Project Manager).
Main features of itmCLOUD®
itmCLOUD ® allows you to configure profiling to carry out ad hoc roles, but a characteristic of uniqueness is the availability of integrated "out-of-the-box" of typical roles of best practices supported, in particular for dynamic roles, or roles that are shown on the single instance such as, for example, the change owner, problem owner, the risk owner, risk actionee, etc.. or the service owner and the project manager.
Main benefits deriving from the adoption of itmCLOUD®
- Support to the definition and spread within the IT function of the typical roles of reference best practice IT Service Management and Portfolio, Programme and Project Management
- Ability to define specific visibility of information and assignments in the context of highly dynamic workflows themselves
- Reduction of consuming customization tasks
SM - Service Desk and Service Management
PM - Project and Portfolio Management
FM - Financial Management
OCE - Service Level Management
CMS - Configuration Management System
EEM - External Event Management
ASM - Asset and Service Management
REP - Asset and Service Management