The functions and benefits of itmSUITE® in this field are the same as those that can be found in Request Fulfilment since Access Management is essentially a subgroup of requests.
Main benefits of itmSUITE® useful in this area
- Possibility to configure the automation of processes of Request Fulfilment with state of the art solutions and in an extremely short time;
- Specific functions that are in line with best practice regarding Request Fulfilment ( routing of request to a support group based on categorization information, etc.);
- Organisation of very flexible access to requests with the possibility to set up an extremely intuitive portal for users that can be easily, fully or partially, integrated with other portals (eg. company intranet);
- Real-time visualization of process targets with graphic visualization of status (ex. RAG - Red Amber Green) and escalations managed automatically for a better responsiveness;
- Automation of Access Request Management on the basis of external input (eg. events) or due to an event occuring internally on the itmSUITE ® platform;
- Availability of preconfigured process cartridges in line with relevant best practice (ITIL®);
- Reporting.
Main benefits from the adoption of itmSUITE®
- Reduction in Access Request automation times;
- Access to services is monitored to guarantee confidentiality
- Faster access to services (productivity of business resources is increased);
- Tracking of assigned access authorization;
- Possibility to provide businesses with simple and quick access when requesting IT services;
- Reduction in bureaucracy (including effort) and in lead times in the management of requests (eg. authorizations);
- Better alignment between the activities of IT staff who work on the management of Requests with business priorities;
- Ability to better identify and exploit all the possible ways to improve services, for example through integration with other processes such as Change Management;
- Helps to conform to internal requirements regarding Access Management.
