Objective Calculator & SLA Management

The itmCLOUD ® supports the definition and calculation of KPIs, the setting of threshold values​​, the ability to trigger actions as a result, the management of SLA and OLA of any kind and at any scale / process handled with extreme flexibility, performance and ease of use.

Main features of itmCLOUD®

It is a unique features not so much for the purpose, the definition and calculation of KPIs, the setting of threshold values​​, which make it suitable for the management of SLA and OLA of any kind and at any scale / process managed by itmCLOUD ®, but rather for its flexibility, performance and ease of use.

The visibility of the status of the KPI, in fact, is freely configurable in all the lists of records (eg, incident, change) with sophisticated capabilities (eg, the combination of several KPIs in a single column depending on the attributes of the record, eg. vs incident. change) and the possibility of having several columns. It really is a unique usability.

But perhaps the most unique, although not immediately apparent, is the architecture of the Objective calculator, a sophisticated calculation engine, capable of processing hundreds of thousands of records for a refresh of the KPIs every few seconds.

The drive to develop this architecture arises from sophisticated customers with reaction times of a few seconds to issues and is a benchmark for the market in this area.

Main benefits deriving from the adoption of itmCLOUD®

• Support for the design and management of service level agreements with customers (Service Level Agreement or SLA), internal service providers (Operational Level Agreements or OLA) and suppliers (Underpinning Contract or UC)
• Design Support of Key Performance Indicators of any type, the setting of threshold values​​, the ability to trigger actions accordingly
• Reporting on the performance of the process and / or the Service in an end-end