A powerful workflow engine (which includes a designer of the form), support the automation of processes without compromise. The engine is so flexible as to allow the automation of processes, even outside the primary focus (eg. processes for handling requests for purchase or general services). There are also workflow cartridges that implement key processes based on ITIL ® and ISO / IEC 20000 (eg Incident Management).
Main features of itmCLOUD®
The workflow engine is not a feature of which itmCLOUD ® has exclusivity. Unique is its positioning.
This is not a workflow engine for technical personnel but a flexible and powerful tool to design and implement process flows intended for use by the process owners.
The aim is precisely to support the realization of a workflow without technical intervention.
This is not only about the flow of activities or the design of the masks but also data and activities (thanks to the powerful Action Engine that allows you to program actions of any kind, eg. Changing fields, entity creation or modification of their status, sending messages etc.., executable in real time or in the background).
In this sense (addition, visibility, etc.)., exploiting the service orientation, itmCLOUD ® is a unique solution that allows you to be part of the process owner, or the user, simply configure the new process in a comprehensive manner and without compromise.
Includes the management of workflow cartridges: libraries pre-configured processes (eg, incident, problem, change management, benefits management), according to the best practices of Reference ITIL and ISO / IEC 20000, which will be introduced in the customer which can independently complete its configuration. It is a unique feature on the market.
Main benefits deriving from the adoption of itmCLOUD®
- Availability of pre-configured workflows cartridge, aligned with the best practices of ITIL and PRINCE2 reference and certification to the ISO / IEC 20000
- Minimizing stress configuration and startup times due to the pre-configured workflows cartridge
- Maximum flexibility in case of need for new functionality, minimizing customization interventions of the solution
SM - Service Desk and Service Management
PM - Project and Portfolio Management
FM - Financial Management
OCE - Service Level Management
CMS - Configuration Management System
EEM - External Event Management
ASM - Asset and Service Management
REP - Asset and Service Management