Another key feature that covers all the features and processes is the native orientation to the Services of the functionality of the product, a need increasingly felt by the organizations. itmCLOUD ® makes it possible configurations with simple adaptation of processes for IT service and the ability to monitor and react according to defined KPI for Service thanks to 'Objective Calculator.
Main features of itmCLOUD®
- Classification of all the activities and entity (eg, Incident, Change, Release) managed for service
- Ability to define for all tables in the master data and for each value for the visibility of the given service in a very smooth and efficient
- Ability to define filters and subsequent views that display the available values according to the selected service
- Viewing real-time target service with graphical display of the state (eg, RAG - Red Amber Green) and automatic management of escalation for optimal reactivity
- Reporting Service Oriented
Main benefits deriving from the adoption of itmCLOUD®
- Reduction of the inevitable proliferation of fields and customizations needed to set filters and views for service
- Easier for the user to identify and understand the services that the IT function delivers the
- Clear assignment of responsibilities for services in an end-to-end
- Defined service levels based on real business priorities
- Measuring the performance of the service in an end-end
- Measurement of cost to provide the service in an end-to-end
- Alignment with the best practices of ITIL ® and reference to the requirements of ISO / IEC 2000
SM - Service Desk and Service Management
PM - Project and Portfolio Management
FM - Financial Management
OCE - Service Level Management
CMS - Configuration Management System
EEM - External Event Management
ASM - Asset and Service Management
REP - Asset and Service Management