Change Management was one of the first processes to be supported by itmSUITE ® and as such is now one of the most well established. Aspects of particular interest that make it stand out compared to other solutions on the market are that it offers:
- support during the impact assessment stage with automated selection of the type of Change;
- simple and easy creation of Change Models that automate specific Change Management processes without compromises;
- support to the assignment and control of activities and, more generally, of all the aspects of a complex Change Management activity that falls within the ambit of Project Managment (planning, management of costs and risks, etc.)
Main features of itmSUITE® useful in this area
- Possibility to configure the automation of processes of Change Management without compromises
- Specific functions that support best practices inherent to Change Management (ex. Change Assessment, integration and management of economic data related to Changes such as budget, final balance and forecast)
- Availability of pre-configured Change Management process cartridges in line with best practice (ITIL ®)
- Reporting procedures
Main benefits deriving from the adoption of itmSUITE®
- Reduction in automation times of Change Management
- Increase in the ability to design, estimate impact and implement Changes that meet requirements at optimized costs
- A refined approach to meeting regulatory, legal or internal requirements related to Change Management
- Reduction in the number of unauthorized and/or failed Changes
- Protection of business against unwanted side effects Change Management might cause
- Overall tracking of Changes
- Improvement in the management of risks
- Rise in staff productivity thanks to significantly fewer inefficiencies caused by Changes and because of greater efficiency in the management of the Change itself
- Reduction in average refresh period needed after service failures so that corrective changes can be implemented more quickly.
